Find out how your TAC offers added value to your Profound subscription
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September 24, 2014
In this month's email, we wanted to take the opportunity to remind you about the value provided by our Training & Application Consultants (TACs). Our TACs work closely with our partners and customers to ensure the highest level of client satisfaction for our platform solutions. They provide research assistance, helping users with data location, content clarification, search and usage suggestions, and usage optimization. They also provide on-going training for customers as their company usage changes and enhancements are made to the applications. You can always contact your TAC to learn how to get the most out of Profound.
So, we thought we would share a little bit more about your TACs. And, as always, if you have any questions regarding the content available on Profound or any other research assistance, we encourage you to contact your Account Representative or TAC.
Paul Ricketts Marketing Manager
Profound Training & Application Consultants
Meet your TACs
Monica joined MarketResearch.com in 2011 as a member of our Customer Service Department. In June 2013, she made the move to Training & Applications Consultant. Monica has studied both Advertising and Marketing and worked in print and digital sales for over 12 years before joining the MarketResearch.com team.
Why Monica enjoys being a TAC...
"I love working with persons new to searching for data and helping my clients address their business needs. I am a talker by nature, so the opportunity to direct and train persons on the best way to identify market research, I think, is fitting for me. All clients are valuable, which means it is important that I am available to assist with research inquiries in an efficient and professional manner helping them get the information needed. I enjoy being a part of the sales support team and look forward to helping with future projects."
How Monica helps her clients...
"I think my assistance with search syntax and open report reviews of data prior to purchasing content is the most valuable way I can assist our clients. I understand that our clients are tasked with getting relevant research quickly, and I support this effort when I respond to research queries timely and accurately."
Suzanne has been working with Profound.com for 14 years. Prior to her work with Profound, she worked professionally in the library and information industry for almost exactly 20 years. Suzanne received her BA in English from Michigan State University and holds a MS in Library Information Science from Wayne State University.
Why Suzanne enjoys being a TAC...
"I love helping my clients address their business needs in a professional, timely, thorough and courteous manner. I enjoy meeting my clients, who are located all around the world. Most of my clients are Information Professionals, and it’s important that I can help them serve THEIR clients in the best ways possible. Other clients are under strict deadlines or other types of pressure to do their jobs correctly, and I hope I can make it easier for them to do that."
How Suzanne helps her clients...
"My many years of working with market research makes me very attuned to what publishers, reports and data will help clients in the best way possible. I always aim for a very fast turnaround time, but not at the sacrifice of accuracy. A sense of humor is helpful, too, which I hope at times is conveyed to my clients where appropriate!"
How your TAC can help you:
Training – Onboard new users on our solutions – Profound.com, Marketresearch.com, and our Knowledge Center solutions. They also offer “Refreshers” on the best practices of using our sites for long-time users. Research - Locate hard to find data points, confirmation of report contents, alerts and search strategy suggestions. Data clarification - Report definitions assistance, methodology assistance or access to publisher analysts via our Publisher Relations team. Locating reports - Locate and loading of time-critical reports which are due to appear online. Account Support – Usage metrics, troubleshooting, and anything else that comes up in our busy days.
After you purchase a market research solution, we want to help your organization get the most value from your investment. We encourage you to continually evaluate your research requirements so you can optimize your usage effectively. With Profound, it is particularly helpful to fully understand its features and how to maximize the platform; this is why our Training & Application Consultants are here to help. Our TACs work closely with you to ensure you are optimizing your usage to reach the highest potential value for your business.