Application Specialists

Our Application Specialists work closely with our partners and customers to ensure the highest level of client satisfaction for our platform solutions. They provide research assistance, helping users with data location, content clarification, search and usage suggestions, and usage optimization. They also provide on-going training for customers as their company usage changes and enhancements are made to the applications. Connect with your Application Specialists to learn how to get the most out of our platform solutions. Meet some of our Application Specialists below:

MILLER, Monica S.

Monica is an Application Specialist based at our Washington, DC headquarters. She has extensive experience in both Sales and Customer Service working closely with customers to get the most out of their subscriptions. She is married with a daughter and spends most of her time away from work relaxing with her family and shuttling her daughter back and forth to track and piano practice.  

  • Songs included on the soundtrack to Monica's life: "The Hard-Knock Life"- from the Annie Soundtrack; "Whip Appeal"- BabyFace
  • If she could be any fictional character, it would be: "Olivia Pope from Scandal"

    Email Monica



Suzanne Vyse is an Applications Specialist based in Southwest Michigan. Suzanne has worked closely with our clients for 14 years and has a MS in Library and Information Science. She is married with a daughter, a son, two cats and 2 dogs. She likes sleeping in and spending time with her family on weekends, and she also loves reading and cooking.

  • Songs included on the soundtrack to Suzanne's life: "Kick out the Jams" – MC5; "Let the Good Times Roll" - Harry Nilsson
  • If she could be any fictional character, it would be: "Tony Stark"

    Email Suzanne